BAR - TSI - Code of Conduct
For over 100 years the British Association of Removers (BAR) has been the recognised voice of the professional moving and storage industry in the United Kingdom.
BAR Members range in size from small family businesses to multinational companies, but involvement in the industry alone does not qualify a company for membership. BAR inspects and investigates all potential Members and matches them against criteria for membership that cover premises, vehicles, staff, operational procedures and insurance arrangements. BAR also has a programme of ongoing inspection during membership to ensure standards are maintained.
Through this programme and through this TSI Approved Consumer Code of Practice Scheme, BAR constantly seeks to raise standards in the industry so Customers may receive the most efficient and trouble free move possible. Full details of the BAR TSI Code of Practice (July 2022) can be downloaded. Below we will describe how this code benefits you, the customer.
This Code applies to all furniture removal activities for UK consumers dealing with a UK based BAR Member.
What this Entails - CUSTOMER BENEFITS
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Code of Conduct - Customer Benefits
Using a removals company that complies with the Code indictates:
the standard of service you will receive
the quality of the materials used
the standards of vehicles and warehouses
staff training requirements
what will happen if something goes wrong
dealing with you in a courteous and sympathetic way at all timesThrough the Code customers are provided with:
Financial Protection
TSI Monitoring
FREE Conciliation Service -
Member Validation
A new service provided to BAR members includes this coded logo that give the consumer the ability to validate that Ingrams are a BAR Member, giving consumers additional peace of mind that they are viewing the website of a professional and reliable removal company complying with the BAR TSI Code of Practice (July 2022).
You can click on the logo above and you will be seamlessly directed to a page on the Trusted Mover website which will instantly validate Ingram's status as a BAR Member.
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INDEPENDENT DISPUTE RESOLUTION SERVICE
We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by;
Furniture and Home Improvement Ombudsman
Premier House
First Floor
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD
www.fhio.org -
Advanced Payment (DEPOSIT) PROTECTION
Since we are members of the British Association of Removers that means that we provide the safety net of an Advanced Payment Guarantee Scheme to all of our customers. This helps allay the fears of customers who want to pay for their move in advance - a common practice in removals. If required, we will provide you with details of the scheme including the conditions and level of cover for your move.
WHICH? - TRUSTED TRADER
Ingram's being awarded (for the second year running) a Certificate of Distinction for continued efforts and investment in the industry - Outstanding Complaint Handling and Complaint Resolution, Steady stream of customer reviews highlighting customer satisfaction, Outstanding fulfilment of the ongoing requirements of Which? Trusted Traders.
British Standard EN 12522
Through our quality of work we have also gained British Standard EN 12522 accreditation for our professional domestic removals and storage service. We are assessed on an annual basis by the auditors from British Quality Standards to make sure we are maintaining the highest level of service possible.
Professional & Personal
Established for 60 years we are a family managed company that prides itself on delivering a consistent quality service tailored to individual customer requirements.
We employ professional staff and run a modern fleet of Mercedes Benz vehicles which allows us to respond to a very wide variety of requests from our customers, quite often at short notice.
