BAR - TSI - Code of Conduct
For over 100 years the British Association of Removers (BAR) has been the recognised voice of the professional moving and storage industry in the United Kingdom.
BAR Members range in size from small family businesses to multinational companies, but involvement in the industry alone does not qualify a company for membership. BAR inspects and investigates all potential Members and matches them against criteria for membership that cover premises, vehicles, staff, operational procedures and insurance arrangements. BAR also has a programme of ongoing inspection during membership to ensure standards are maintained.
Through this programme and through this TSI Approved Consumer Code of Practice Scheme, BAR constantly seeks to raise standards in the industry so Customers may receive the most efficient and trouble free move possible. Full details of the BAR TSI Code of Practice (July 2022) can be downloaded. Below we will describe how this code benefits you, the customer.
This Code applies to all furniture removal activities for UK consumers dealing with a UK based BAR Member.
Ingram's being awarded (for the second year running) a Certificate of Distinction for continued efforts and investment in the industry - Outstanding Complaint Handling and Complaint Resolution, Steady stream of customer reviews highlighting customer satisfaction, Outstanding fulfilment of the ongoing requirements of Which? Trusted Traders.
Through our quality of work we have also gained British Standard EN 12522 accreditation for our professional domestic removals and storage service. We are assessed on an annual basis by the auditors from British Quality Standards to make sure we are maintaining the highest level of service possible.
Established for 60 years we are a family managed company that prides itself on delivering a consistent quality service tailored to individual customer requirements.
We employ professional staff and run a modern fleet of Mercedes Benz vehicles which allows us to respond to a very wide variety of requests from our customers, quite often at short notice.