INGRAM'S - Domestic Commercial Removals and Storage - Bishop Auckland Durham Darlington
INGRAM'S - Domestic Commercial International and Storage  

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Ingram’s History / News

The Company's founder William Edward Ingram (Bill as he was always known) in the 1950’s would combine using his van for his part time business as a carton merchant with carrying out local moves and deliveries for friends and neighbours. All this was in addition to his main job which was working for The Alligator Leather Factory in St Helen Auckland on the outskirts of Bishop Auckland. Bill would work 7 days a week, he was never happier than when he was working.

Ingram's First Tansit VanBill was proud to be the first owner in Bishop Auckland of a Ford Transit van in 1966, the first year of their production. By 1968 Bill’s eldest son Ian was running his own waste paper recycling company as well as assisting his father in his carton business. Unfortunately the recycling business was in its infancy in the 60's and was not the multi million pound industry it is today; however the carton business was steadily growing with Bill making more and more sale contacts with local textile and plastic companies in County Durham and Teesside.

   

The 70s

Ingram's Land Rover Delivery VanIan wanted a new challenge and won a contract with the Post Office delivering parcels. Further canvassing led Ian to win a contract with a local veterinary drugs company (Turner Staines Laboratories) who were supplying veterinary drugs to wholesalers in the South East of England, Ian would travel to London back and forth three times a week quite often working through the night. By 1972 Ian was employing two staff, in this period the company was named Ingram’s Express Deliveries, which basically described what Ingram’s were doing during that period.

Ingram's Capri and Breakdown TruckAlthough Ian’s younger brother Malcolm was assisting part time he did not officially join the company until April 1973 as a wages clerk come porter. From 1972 to 1975 Ingram’s continued with their express delivery service and royal mail contracts. By 1975 Ingram’s were quickly expanding their fleet purchasing first Ford wagons then coach built Bedford wagons to use in their steadily growing retail furniture delivery service, haulage and domestic removal business. That same year Ingram’s changed their name to Ingram’s Removers and Storers.

Ingram's FleetIn the early years Ingram’s had several different bases in South West Durham until 1976 when they moved into their present warehouse and offices at Percy /  Morland Street in Bishop Auckland.  In the 1970’s and 80’s Ingram’s were running a removal business and haulage business along parallel lines, however it was becoming apparent that the removal and storage business was more lucrative than the haulage business. Slowly but surely in the early to mid 80’s the haulage side of the business was wound down and fazed out, never to return.

By 1979 Ingram’s had become members of the prestigious British Association of Removers, competing for work and contracts on an equal footing with the well established firms and multi national companies in the area.

The 80s

Norman Walton's wreathIngram’s were hit side ways with a tragedy in March 1980 when a member of their HGV staff Norman Walton was killed in an unprovoked attack. The story was extensively covered by the media with nightly coverage of the story on both BBC and ITV Tyne Tees. His assailant, a hitch hiker Norman had picked up on his return from a delivery in the West Midlands, was arrested on the Isle of Wight, brought to justice and consequently received a 12 year jail sentence. Norman was just 34 years old.

Army, Bishop of Durham and WVDC movesIn 1982 after the Falklands conflict Ingram’s won contracts with the British Army to store army personnel’s furniture and effects for three years while the government deployed regiments to strengthen army garrisons in places as far afield as Germany, Belize, and Gibraltar.

The revenue from these contracts contributed to Ingram’s embarking on a major project to have fully functional container stores complete with container wagons and fork-lift truck by the spring of 1985. The process was so quick and efficient it caught out the local manager of a multi-national removal company, who insisted to a potential customer Ingram’s were not containerised. Consequently, and not surprisingly, this individual turned down the offer of a guided tour of Ingram’s storage depository.

The next decade from 1985 to 1995 saw a steady increase in Ingram’s commercial moving services.

The 90s

The significant shift from Domestic removal work to commercial moving was particularly welcome due to the housing recession which reached a peak in 1992.

William Edward Ingram (Bill) the founder of the business passed away in 1995; Bill was always a friendly face around the office and warehouse and even at the age of 79 was still pursuing his entrepreneurial skills.

Mercedes Benz vansVehicle presentation has always been important to Ingram’s, by the early 90’s Ingram’s had switched their wagon fleet from Fords and the defunct Bedfords to the superior Mercedes Benz. Their fitting department was wound up in this period and servicing and repairs switched to Bell Trucks, the Mercedes main dealer in the area. This partnership still exists to this present day.

The New Century

The year 2000 saw Ingram’s venture into Documentation Storage; this business has steadily grown over several years with both the public sector and private sector storing their document archives with Ingram’s.  The company’s domestic containerised storage service continues to provide a steady income.

In 2004 Ingram’s were awarded BS 12522 accreditation for services to the domestic removal industry.

Although Ingram’s premises have been burglar alarmed for many years a review in 2008 led to CCTV being fitted for extra security. In this same period 20 ft metal self sealed containers in their own secure compound 3 miles away from Ingram’s main depot were introduced to cope with Ingram’s customer demand for commercial storage.

Moving Bishop Auckland College into their new premises 2007

Ingrams Removals - commissioned painting - click to view fullsizeIn 2010 Ingram's commissioned local artist Eric Thompson of Bondgate Galleries in Bishop Auckland to re create a scene from 1988 when Ingram's were contracted to move local government services from Bishop Auckland Town Hall, Old Bank Chambers and The Elms (Not shown on the painting) to the then newly built Wear Valley District Council (Council now defunct) Headquarters The Civic Centre in Crook, Co Durham. Click the image to view a Full Size version of the artwork.

Mercedes Benz Fleet of vansJuly 2010 Ingram's open new depot for documentation record management - Century Court, Henson Close, South Church Enterprise Park, Bishop Auckland, DL14 6WA. Due to the success of Ingram's documentation and record management services it was necessary in the summer of 2010 to open a second documentation storage depot to cater for the growing demand for commercial documentation storage. The premises were specifically designed internally to maximise space and vehicle manoeuvrability. Site Security System fitted and Managed by Barrier Surveillance. Archive storage containers built & manufactured by Simpson Packaging.

Updating of Ingram's fleetJuly 2011 Ingram’s replace Mercedes Benz luton van, with a new Mercedes Benz Sprinter 516 CDI.
Carrying capacity 750 cu ft.
Registration number M99 MOV.

As well as having a larger carrying capacity the vehicle has 2 axles and is plated to carry 2 ½ tonnes and is fitted with a digital tachograph. It also has blue tooth installed for mobile phone use.

The vehicle, as with the old one, will be used to assist in the companies continuing domestic removal services. The company face daily challenging access problems with their removal operations in rural Weardale, South West Durham & North Yorkshire. Often a larger vehicle cannot access a customers property, due to tight turnings and narrow lanes, so a smaller vehicle is required for a ‘shuttle service’ or alternatively multiple trips where there are short distances involved.

January 2012 - Ingram's move British film favourite
Ingram's vehicles at Dryderdale Hall move January 2012Lovers of the classic Michael Caine film Get Carter should have no problem in recognising the building in this photograph; it's Dryderdale Hall, a listed building which was extensively used in the 1970 film for internal and external scenes. Ingram's of Bishop Auckland have recently finished moving the contents of the property, a seven bedroom mansion on the outskirts of Hamsterley Forest, Bishop Auckland.

Ingram's carried out the move when their customer moved to the hall in 1991. At the time Malcolm Ingram, now Operations Director, was himself a team leader on the move. Twenty one years later and Ingram's were again contracted to move the customer out again. The move took place in mid-January.

Ingram's vehicle outside Dryderdale Hall, near Hamsterley ForestFour days were necessary for the move, the first two days consisted of packing and containerising 1,250 cubic feet at residence for storage and eventual delivery to the customer's second home in the South East of England. The following two days were required to pack and move 3,500 cubic feet of furniture and effects locally to the customer's new home in the small village of Hamsterley, Bishop Auckland.

Malcolm reports that the move went very well, without a hitch. Three staff were involved with the move on the first three days, with an additional two staff required on the fourth day to offload the 3,500 cubic feet consignment.

Three of Ingram's team leaders were extensively involved with the move, Kevin, 'Simo', and Steve, with a combined service record of 76 years in the industry.

August 2012 - Ingram's move Bannatyne's
2 of Ingram's 2,000 cubic foot fully equipped removal vehicles outside Bannatyne's new premises in Darlington, Co Durham.94 staff at Bannatyne Fitness Limited relocated from their Houghton Road, Darlington to state-of-the-art new premises situtated within 150 metres of the old head offices. Kevin Pedelty lead a team of 14 staff accompanied by 4 wagons over 8 days to carry out the move from 13th to 20th August. Working off carefully prepared floor plans, the move included Ingram's staff packing and unpacking 600 crates and carrying out all P.C. disconnections & reconnections.

Christopher Pears Ingram's I.T. operative reconnecting P.C's at the new premisesKevin Pedelty - Team Leader on the moveOne important aspect of the contract was the precise timing of Bannatyne's national call centre move, with the office contents requiring packing and moving late on the Friday afternoon, with unpacking and office furniture placed in the correct positions over the weekend using floor plans, ready for the national call centre to be fully operational and functional for the following Monday morning.

The I.T. specification was planned by John Nightingale (Turbine IT Ltd) and implemented by Stuart Smith alongside Ingram's I.T. operative Christopher Pears.

Chairman of the Board - Duncan BannatynePicture of quilted door and door frame coversChristopher Pears and John Simpson  photographed towards the end of the moveAt Bannatyne's new premises, specialised quilted padded door covers were used to protect all doors and door frames with the new access lift fully protected again using padded quilts to prevent any potential damage.

Upon completion of the move Bannatyne's Project Manager Mark Thornhill was highly delighted with the service given: "Ingrams constantly put me totally at ease with the logistical challenges moving from our old head office building to our new corporate space in Darlington. The planning and quality of staff were excellent and we would have no hesitation in recommending them to others. Nothing was too much trouble."

Duncan Bannatyne OBE D.Sc DBA commented: "I would highly recommend Ingram's Removals, I have used them on a domestic and commercial basis and they offer the best service by far. Malcolm and his staff are very professional, helpful, courteous and extremely hard working. I would like to take this opportunity to thank Malcolm and his staff for the exceptional service they provided on my latest move."

 

Ingram's clearing the contents of Marks & Spencers, Bishop Auckland the day after its closure on the 16th January 2013

Ingram's clearing the contents of Marks & SpencersMarks and Spencers Store front - Bishop Auckland

July 2013 - Ingram's move Premiership footballer Titus Bramble from Wynyard, Teesside back to his home town of Ipswich.
A team of 4 experienced removal staff with a combined service record of 85 years accompanied by 2 of Ingram's 2,000 cu ft plus vehicles carried out the move over 3 days, using all the necessary specialised packaging The move was supervised smoothly and efficiently by Titus' mother Sally while her son was away on pre season training.

Ingram's fleet of impressive Merc Benz vehicles from September 2013

Ingram's fleet of impressive Merc Benz vehicles from September 2013
 

Moving the Dainty Dinah Statue on 18th December 2013
Ingram's contracted by Durham County Council to move The Dainty Dinah Statue from The Civic Centre, Chester-Le-Street to The Mall at Morrisons Super Market in Chester-le-Street. The site which Morrisons was built on is the old site of George Horner's Chocolate factory established 1911 to 1961. The Dainty Dinah brand was introduced in 1914, many ladies in Chester-le-Street at the time stated they were the original face used.

Although 1/2 tonne in weight and made from concrete / steel rods and completed with a glazed finish, the statue was still fragile enough to require a purpose made wooded crate to be specially built by Ingram's to house the statue for the duration of the move.

The Dainty Dinah Statue move - December 2013

The delicate operation took 4 of Ingram's operative staff, 3 hours using the necessary specialised equipment to then move the valuable statue from its present home to its new permanent home.

Richard Hill and Julie Plummer from Durham County Council who coordinated the move were highly delighted with the service given.

 

January 2014 - Article about Ingram's published in edition of National & International Journal - Removals & Storage
Ingram's adds vehicles to fleet

Ingram's Removals in County Durham have added two new vehicle to their fleet that will help the company compete in both commercial and domestic moving markets.

Ingram's new Mercedes Benz is a 6 x 2 low frame rigid truck, with a trailing axle, 25,000kg GVW. The truck has space capacity of 2,270 cu ft, and a built in two man sleeper pod above the cab. Additional features include front and rear air suspension with electronic level adjustment.

Mercedes Benz twin axle vehicle purposly built for heavy commercial consignments

The vehicle was specially built to order by Unique Van Bodies of Warrington on a chassis supplied by Bell Truck (Sales) Ltd of Longbenton, Newcastle-Upon-Tyne.

Ingram's decided to invest in a twin axle vehicle to assist in the company's expanding academic removals market. The weight of consignments in this sector tends to be on occasions too heavy for single axle vehicles due to the amount of books involved on such long haul moves. The family-run company hopes to invest in a sister vehicle of the same description within the next 12 months. Ingram's has also invested in a Sprinter 313 CDi, coach built to full removal specifications, complete with Ingram's familiar livery, loading ramps and interior rear lights.

Sprinter 313 CDi assists in rural and remote removals

The sprinter will assist with Ingram's long-standing domestic removal market in the rural districts of County Durham, mainly in the Teesdale and Weardale areas of the county, where smaller vehicles are often necessary to access tight B roads and farm entrances in remote areas.

We are proud of the continuous investment in upgrading our fleet of vehicles to ensure that our customers receive the highest standard of reliability.
 

Ingram's Building For The Future…
Ingram's trainees attended a 3-day Removals Foundation Course at Kidds Services of Hornsea, East Yorkshire from the 13th to 15th January 2014. All aspects of removals & storage covered both in practice and in theory.

James Todd Wilson and Cameron Rush Dunn receiving their certificates for completing the Removals Foundation Course

The photograph above shows Malcolm (left) proudly presenting the certificates to both 18 year old James Todd Wilson (centre) and 20 year old Cameron Rush Dunn (right).

Derek Cornfield, Kidds Trainer, commented: "You are very lucky to have 2 young men who showed interest and good knowledge of the job"
 

February 2014 - Ingram's in the News
Ingram's recent high-profile move carried out for the The Rt Honourable Bishop of Durham Paul Butler was recently completed as they moved from their home in Southwell Nottingham to their new home near Bishop Auckland. The Northern Echo covered the story - the full article can be seen here.

Completion of a four-day removal for The Rt Honourable Bishop of Durham Paul Butler
 

June 2014 - Ingram’s of Bishop Auckland move the World renowned Botanist and Broadcaster Dr David Bellamy OBE
Dr Bellamy, wife Rosemary and their family spent over 40 years at their idyllic former home at Bedburn, Hamsterley Forest in County Durham.  However in June 2014 it was time to move on.  Ingram’s deployed a team of 8 staff and 3 vehicles over 3 long days to complete the Dr’s move. Due to access restrictions at the collection point, 2  Luton Mercedes vans were used to shuttle the families furniture and effects from the Bellamy’s home via a small narrow lane and then tranship onto a 2,300 cu ft removals wagon parked on the road side. Both Luton vans, completed the loading process with outside effects and not surprisingly a wide collection of plants.

Ingram’s of Bishop Auckland move the World renowned Botanist and Broadcaster Dr David Bellamy OBE

The Bellamy’s were delighted with the way the move was carried out. Mrs Rosemary Bellamy commented “The men were amazing.”
 

March 2015 - Documentation Management and Archive Storage
Opened in the spring of 2015. In addition to their head office and depository in Bishop Auckland this is the second unit the company have opened on South Church Enterprise Park on the outskirts of Bishop Auckland and is conveniently situated next door to their existing unit. The new unit will mainly be used to accommodate the demand for Ingram’s expanding domestic and documentation storage businesses. Continuous developments are being made to the facilities and equipment to cope with the varying demands of clients and new legislation.

Ian Ingram Senior Partner June 2015Ingrams specialised Document Storage and Archive Stoage facilities

Still retaining a high profile in the North East and beyond with their domestic removals, container storage and commercial moving division, the year 2000 saw Ingram's move into document management and archive storage, which has expanded so much in the intervening years that it was necessary in 2010 to open a purpose built warehouse purely to store clients documents.

See the latest highlights that outline the top 5 reasons why Ingram's should be your first choice for Document Management and Archive Storage in the region.
 

July 2015 - Ingram’s latest addition to the fleet   
Mercedes Benz bespoke body built to order for Ingram’s by Unique Bodies Limited.

Ingram's new 1500 cu ft HGV 3 pallet wagon


The vehicle is Ingram’s fourth addition to the fleet which meets London’s strict exhaust emission regulations. With a carrying capacity of just under 1200 tonnes and a volume of 1500 cu ft the vehicle was purposely built to negotiate narrow lanes and remote rural accesses. The vehicle replaces Ingram’s 814 Mercedes Benz  7.5 vehicle which has been taken off the road after 25 years service to the company.

September 2016 - Jason 'Jay' Gardner
Jason Gardner who was an original cast member of the reality show Geordie Shore put his furniture and effects in container storage with Ingram's in May 2013, before embarking on several ventures over the next 3 years around the world taking in trips to Australia and Europe. Jason finally taking delivery of his goods in September 2016 - good luck with your next adventure!

Jason - By an Ingram's container wagon on the day his goods were containerised at residenceJason & Malcolm Ingram in Ingram's office September 2016

September 2016 - Archeology Catalogue move
Ingram's in Chelsea moving the entire back catalogue archive of the late archaeologist Beatrice de Cardi OBE, FSA, FBA. At the end of her career, she was the world's oldest practising archaeologist. A remarkable lady who passed away in July 2016 at the age of 102. See Wikipedia for Beatrice's full biography.

Ingram's in Chelsea this morning moving the entire back catalogue archive of the late archaeologist Beatrice de Cardi OBE, FSA, FBA.

February 2017 - Bishop of Berwick Rt Hon Mark Tanner
Mark & his family were moved by Ingram's from their former home in Durham City, where their belongings were packed into 12 containers at residence and stored for 3 weeks, before being delivered to their new home in Morpeth, Northumberland.

Ingram's complete a Homepack Container Service for Rt Hon Mark Simon Austin Tanner. Bishop of Berwick

August 2017 - Auckland Castle Trust
Four staff move the mother of all Printing Presses for Auckland Castle Trust from its existing position at Bishop Auckland Town Hall to No 42 Market Place, Bishop Auckland. Method Statement, Risk Assessment and the H&S Site Survey all completed. Here we go .... Operational Staff: Kevin, Ray, Simmo & Michael (taking the photos).

Printing Press moved for Auckland Castle Trust Method Statement, Risk Assessment and the H&S Site Survey all completed to move printing press

February 2018 - Quality Standards Inspection
Peter Gawthrop, Quality Assessor visiting Ingram's on behalf of The British Association of Removers, went through our documentation and processes; they awarded us with our badges and certification following another successful annual quality standards assessment - Peter shown below pictured with Malcolm Ingram (on the right). Ingram's will be celebrating 40 years of B.A.R. membership in 2019.

Printing Press moved for Auckland Castle Trust Method Statement, Risk Assessment and the H&S Site Survey all completed to move printing press
 

March 2018 - Which? Trusted Trader endorsement
Trading standards professionals from Which? have been assessing Ingram's and following a successful visit have given their endorsement as a Trusted Trader - a sign of reputation and trust. Just another way that Ingram's shows its customers that they are one of the best removal companies in the area. See Ingram's Trusted Trader profile for more information.

Which? Trusted Traders endorsement - Ingram's Removals and Storers

May 2018 - GDPR Compliance
Ingram's have put the final touches to our GDPR procedures and operations. We are proud to say that having reviewed all of our business processes and operations, the GDPR reviews have provided an extension of our already stringent procedures for handling people's personal and sensitive data.

When processing data we undertake the following:

  • The processing is lawful, fair and transparent
  • Transparent about what the data is being used for
  • Data is collected for a specific purpose
  • The data is necessary for the purpose
  • The data must be accurate and kept up to date
  • Data is not kept for longer than necessary
  • The data is kept safe and secure

Full details of our policies and procedures can be obtained from our office - use our contact details to obtain further details.

July 2018 - New Vehicle Aquisitions
At the beginning of July 2018 Ingram's took delivery of their newly built Mercdees Benz Antos 1827. Bespoke built by Unique Van Bodies of Warrington. The vehicle complete in Ingram's distinctive livery carries 5 'Homepack' storage pallets and has a capacity of 2150 cubic feet, it also has a 2 man sleeping berth above the cab for long haul moves, as staff can be away from home for several days at a time. The vehicle will extensively be used in Ingram's rapidly expanding removals & storage division of the family owned business.

Ingram's New Mercedes Antos - carries 5 'Homepack' storage pallets and capacity of 2150 cubic feet -  Ingram's New Mercedes Antos - 2 man sleeping berth for long haul moves

It is a policy of Ingram's to constantly renew and upgrade vehicles and machinery, to maintain their exceptionally high standard of service to the public and industry.

Removers and Storers magazone article published in the August 2018 edition 

Ingram's have also recently took delivery of a new Mercedes Vito van, which will be used in two divisions of the company. i.e. Advanced packaging deliveries for domestic removal customers, home survey assessments and archive document management collections / deliveries. In addition the vehicle is fitted with 5 passenger seats, therefore it can also be used to transport operational staff between jobs.

New Mercedes Vito van -packaging deliveries - home surveys - archive collections and deliveries - staff transport New Mercedes Vito van -packaging deliveries - home surveys - archive collections and deliveries - staff transport

August 2018 - Darlington railway station - Piano donation
A piano has been installed in Darlington railway station for commuters who want to tickle the ivories while waiting for the train. Malcolm Ingram, of Ingram's Removals, donated the Hemingway piano after one of his customers no longer had space for it. With the help of Gavin Atkins and Philip Stokes (with his guide dog Winter), they dusted off and fine-tuned the instrument. David Keech stated, "We are delighted to receive this fabulous piano. We invite customers to Darlington to have a go next time they visit the station. The piano creates a fantastic atmosphere so our thanks go to Ingram's and also to the original owners for the kind donation." Malcolm Ingram came up with the idea after he was inspired by talented commuters in a St Pancras television documentary.

Malcolm Ingram with piano tuner Philip Stokes

October 2018 - Old Vicarage - Bishop Auckland's largest residence
A team of 6 of Ingram's highly trained operational staff, using 2 X 2,000 cu ft removal vehicles from the company's fleet, using the necessary packaging materials, pack and load the full contents of The Old Vicarage, Kingsway, Bishop Auckland, arguably the largest dwelling in the town over 2 1/2 days, from the 22nd to 24th October 2018. Relocating the former owners in the remainder of the week to their new home outside the region.

Old Vicarage removal - Bishop Auckland's largest residence- Ingram's 2018

2018 Ingram’s Personnel   
A successful business does not run without efficient, conscientious and motivated staff and Ingram’s are no exception to this rule.  Ingram’s combine experience and professionalism with youth and enthusiasm, Ingram’s boast a combined operational staff experience of over 200 years. Hover over the photographs below to view the names of personnel involved with the day to day running of Ingram’s

Ian, Malcolm and the lads from Ingram's

Without fear of contradiction Ingram’s can now boast to be the most experienced independent removal company in the whole of County Durham with 60 years experience in the business.

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Ian Ingram Malcolm Ingram Kevin and Simo - H.G.V. Driver / Removals Operative Chris - H.G.V. / I.T. Operative Michael -  Trainee H.G.V. Driver / Removals Operative Cameron - Trainee Removals Operative James Wilson - Trainee Removals Operative Ray - Removals Operative Alex - Trainee Removals Operative John - I.T. Support Joanne - Payroll Manager  Willis Scott Group